Appointment Policy


No Show Policy

When a client misses an appointment or cancels with less than 24 hours’ notice, they prevent another patient from being seen. For this reason, we have a cancelation policy for all medical and surgical appointments. If you need to cancel your pet’s appointment, we request that you contact us at least 24 hours before the appointment. If you need to cancel your pet’s surgical appointment, we request that you contact us at least 48 hours before the procedure. This allows us to accommodate other patients who need prompt medical care. If the appointment falls on a Monday or the day after a holiday, a message left via voicemail, email, or PetDesk will quality as adequate notice.
• The charge for missed or late cancellation of an appointment is equal to the exam/office call charge. • The charge for missed or late cancellation of a technician appointment is equal to the office call charge. • The charge for missed surgical appointment is 10% of the high end of the estimate.
The missed appointment fee must be paid before another appointment can be scheduled. It will not be submitted to insurance nor used toward future service. If there is a history of missed appointments or late cancellations (3 or more within 1 year), you may be asked to prepay for an appointment at the time of scheduling and if this appointment is missed or cancelled late, this deposit will not be refunded. If the appointment is kept, the deposit will be applied to your invoice. We do understand that sometimes there are unforeseen circumstances that prevent clients from keeping their appointments. Exceptions to the No Show policy will be determined by our management.

New Client Appointments

For new or inactive clients (patient has not been seen at our office within the last 3 years), a deposit is required at the time of scheduling to secure the appointment. The deposit amount is equal to the cost of the exam and office call and will be applied toward the scheduled appointment. If this appointment is missed or canceled without giving at least 24 hours’ advance notice, the deposit will be forfeited. We do understand that sometimes there are unforeseen circumstances that prevent clients from keeping their appointments. Exceptions to the No Show policy will be determined by our management.

Late Arrival Policy

In the event that an owner arrives 10 or more minutes late to their appointment, they may be asked to reschedule. We are often unable to accommodate late arrivals as this would then delay our other appointments and clients. After 3 late arrivals to appointments resulting in rescheduling, further late arrivals will be considered No Shows and will be subject to No Show fees. This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by our management.

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